Financial Inclusion in Action

Read, Share, and Discuss

The Four Zones: A Missing Chapter in the Financial Inclusion Guidebook


As of March 24, 2017, a little more than 9 million dormant PMJDY accounts were frozen, because the account holders had not transacted in over a year. A great deal of effort has gone into government initiatives to increase financial inclusion, but perforamance indicators such as dormancy in the PMJDY accounts is a reason for… Continue reading

“Clients Should Be At The Centre Of Your Business” – So What’s New?


“This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.” – John llhan, Crazy John’s mobile phone retail chain. "Investing in quality talent, and ensuring they have the skills, training and tools that enable them to… Continue reading