Financial Inclusion in Action

Read, Share, and Discuss

Bending the Rules for Better Customer Service is probably a Good Thing

Header3c

Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to understand the drivers of important behaviours like non-compliance.  The findings were intriguing since it was clear that the driver of agents breaking some rules and regulations was their ambition to provide excellent customer service and thus increase… Continue reading

“Clients Should Be At The Centre Of Your Business” – So What’s New?

Header3c

“This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.” – John llhan, Crazy John’s mobile phone retail chain. "Investing in quality talent, and ensuring they have the skills, training and tools that enable them to… Continue reading

Agriculture Finance Isn’t as Risky!

Header3c

Agriculture financing is a risky business for many financial institutions. Under its agriculture finance services, MicroSave works with financial institutions (FI) to develop appropriate products and a quality agriculture loan portfolio. Amhara Credit and Savings Institution (ACSI), a leading MFI in Ethiopia, with support of MicroSave grew its loan book from 1,300 loans to 36,000… Continue reading

Top blogs 2014

Disseminating knowledge to aid sectoral growth has always been a critical aspect of our work. In the year 2014 we brought to the world over 61 blogs. Here are our top viewed blogs:   Disruption is Simmering in Kenya Something disruptive has been simmering for some time now in Kenya’s rapidly evolving digital finance market.… Continue reading

The “I Don’t Have Enough Float” Quandary!

Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA.  Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy.  I ran to the… Continue reading

So Many Steps Forward … And Now One Big Step Back …

The January 16th 2015, Office Memorandum (OM) from the Department of Expenditure of the Ministry of Finance fixes commission for banks distributing direct benefit transfers (DBT), including those for LPG – liquid petroleum gas. The OM states that for urban schemes like DBTL (the LPG subsidy), the transaction cost may be paid at the NEFT… Continue reading

Over The Counter Transactions – Liberation Or A Trap? Part III

The first blog in this series Over The Counter Transactions – Liberation Or A Trap? (Part I) highlighted that over the counter (OTC) transactions alone cannot deliver the digitally enabled financial inclusion many of us are working towards. The second Over The Counter Transactions – Liberation Or A Trap? (Part II)  noted that despite this OTC transactions… Continue reading

Over The Counter Transactions – Liberation Or A Trap? Part II

Header3c

In the previous blog Over The Counter Transactions – Liberation Or A Trap? (Part I) I looked at why over the counter (OTC) transactions alone cannot deliver the digitally enabled financial inclusion many of us are working towards.  A later blog in the series will examine the implications of OTC for providers and customers – many… Continue reading

Over The Counter Transactions – Liberation Or A Trap? – Part I

Header3c

The Cause For Concern I am back obsessing about over the counter (OTC) transactions again. Before we dive in let’s quickly define OTC transactions as they come in many forms in different markets – from the direct deposit by the agent into the end-user’s wallet in Kenya to the transfer of money from one agent… Continue reading

Lessons from Informal Financial Systems: Indonesian Perspective

Header3c

Over the past few years MicroSave has conducted several research studies in Indonesia[1] to understand the household level financial ecosystem. Through focus group discussions (FGDs) and participatory rapid appraisal (PRA) tools, we gained insights on access to, and use of, financial products in communities across Indonesia. This blog focuses on the role of informal institutions… Continue reading