Financial Inclusion in Action

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The Powerful Agents & Fractured Markets of Pakistan

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Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood.  Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to other markets, especially those where it is unregulated. … Continue reading

Anchoring Agent Commissions: How Much is Enough?

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How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers? Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept well, often enticing us to perceive a… Continue reading

The Ebbs & Flows of Liquidity Management

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Advanced Liquidity Management: While liquidity management is consistently cited as one of the most challenging elements of managing an agent network, there are times when it is more difficult than others.  People’s need to deposit, withdraw and send value fluctuates quite considerably, and so while an agent might understand how much e-float and cash to… Continue reading

The Human Touch Required to Evolve Digital Finance

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Service Offerings at Agents are Static & Rudimentary Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in Kenya, six years in Tanzania and five in Uganda, agents are still providing the same very rudimentary services that they did from the beginning.  The graph below shows that just about all… Continue reading

NBFC-MFIs As Business Correspondents – What Will It Take?

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In the blog “NBFC-MFIs As Business Correspondents – Who Benefits? Part-I” we highlighted the range of benefits for both NBFC-MFIs and banks in arrangements under which NBFC-MFIs operate as BCs for banks. In“NBFC-MFIs As Business Correspondents – Who Benefits? Part-II” we discussed the advantages and disadvantages of the model for NBFC-MFIs. But of course the… Continue reading

NBFC-MFIs As Business Correspondents – Who Benefits? (Part-II)

As we highlighted in NBFC-MFIs As Business Correspondents – Who Benefits? (Part-I) the benefits for NBFC-MFIs and banks are pretty clear – we summarise them below. Benefits of the BC Model for Key Stakeholders (from Microfinance in India – Is Business Correspondent (BC) the Way Forward?) Benefits for NBFC-MFIs Benefits for Banks The model significantly de-risks… Continue reading

NBFC-MFIs As Business Correspondents – Who Benefits? (Part-I)

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It has happened! In May 2012, MicroSave’s study of the potential for MFIs to acts as business correspondents (BCs) concluded, “MFIs are potentially and excellent channel and product development partner for banks, as long as they have the capacity and resources to dedicate to it. MFIs can help all stakeholders to leverage their existing engagement… Continue reading

Highlights from The Helix’s Agent Network Accelerator (ANA) Survey of Tanzania

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The Helix Institute of Digital Finance’s second Agent Network Accelerator (ANA) report based on a nationally representative survey of 2,052 agent networks in Tanzania, coupled with extensive qualitative interviews across the country, provides extraordinary insights into agent networks in Tanzania. The survey includes all providers offering agent banking or mobile money services, taking special interest in the country’s three… Continue reading