Vartika Shukla

Financial Inclusion Consultant

Posts by Vartika Shukla

Agent Dormancy: Reasons and Remedial Measures

Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.

Agent Dormancy: Impact on Customers

Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.

Making Digital Money More Relevant, More Often – Part 1

“How do we make mobile money more inclusive and relevant in the daily lives of people?” Part 1 of the blog series explores mass market customer profile.

State of Business Correspondent Industry in India – The Supply Side Story

This presentation aims to look into the supply side dynamics and present views of business correspondent network managers (BCNMs).

Cooperation or Competition

This blog talks about a major upheaval in the Indian OTC market post the announcement of the payments bank licenses.

Why mobile wallets might work for ASHA – And many others

Mobile wallets are emerging as a promising business potential, even for low-income customers with even lower stored value in their accounts. Authors here explores the possible solutions.

Implementing Training for E/M-Banking Agents

In this Note we examine the process of designing and delivering effective training programmes to e/m-banking agents.

Training E/M-Banking Agents: What is Missing?

This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.