Mike McCaffrey

Posts by Mike McCaffrey

Why Most Agents Networks Will Fail

The blog highlighsts how the value proposition of the agent network is vital for digital finance growth.

Finclusion to Fintech – Product Development for Low-Income Markets

The paper is aimed to serve as a tool to help fintech providers design appropriate financial products that underserved individuals will want to use on a regular basis.

Redesigning DFS for Big Data

In a newly released paper from the Helix Institute of Digital Finance, titled, Redesigning Digital Finance for Big Data, we begin by offering a framework of analysis for understanding the myriad of different players in the fintech world. This paper goes on to suggest important strategies that digital finance providers (mobile network operators [MNOs], banks and third parties) […]

Agents Count: The True Size of Agent Networks in Leading Digital Finance Countries

This paper lays out a framework for understanding agent network size for digital financial services, drawing a distinction between agent tills and agent outlets. The paper also discusses agent activity rates.

OTC: A digital stepping stone or a dead end path?

In this paper, we want to look more closely at OTC model, with the help of data from The Helix Institute, InterMedia and the GSMA, which provide an analytical perspective on the pros and cons of the OTC model. This will allow us to propose some recommendations on how to manage OTC going forward.

Eko In India

Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of India (SBI), ICICI Bank and Yes Bank.Eko is effectively running multiple agent networks in tandem and therefore providing a third-party specialist model for banks.

Designing Successful Distribution Strategies for Digital Money

In this report Ignacio Mas and Mike McCaffrey document the variety of ways in which digital financial service providers in developing countries have assembled and managed networks of retail stores as their agents for cash in/cash out payments and for account and product sales.

UTL Telecom’s M-Sente (Model 4: Build on GSM airtime distributors)

UTL chose to build an agent network directly on top of its GSM network. Thus far it has registered 8,000 agents, 2,700 of which are active on a 90 day basis.