Jitendra Balani is a Manager in MicroSave’s Inclusive Finance and Banking domain. He is a financial sector consultant with 6 years of experience in microfinance, agent banking, mobile money and responsible finance. He has significant experience in business advisory services to financial institutions (banks, non-banking finance companies and microfinance institutions), and international funding/donor organisations in India, Bangladesh, Indonesia, the Philippines, Kenya, Sri Lanka, Nepal, Cambodia and Vietnam. Jitendra’s work focuses on institutional assessment of microfinance institutions (MFIs) to analyse their readiness for investment by social investment fund, due-diligence/loan portfolio audit of MFIs, market research studies to understand clients’ needs and preferences for product development/refinement, process mapping/reengineering, strengthening internal audit and control systems of MFIs, developing strategic business plans, designing staff incentive schemes, etc.