Grace Njoroge is Manager in MicroSave’s Digital Financial Services - Training and Consulting domain. She has previously worked in the Inclusive Finance and Banking domain. She is a consultant with over six years’ experience in Digital Financial Services, Micro Finance Lending, Credit, Customer Service, Bank Operations and Delinquency Control. Her work focuses on: market research and analysis, offering technical assistance to banks and mobile money companies on agent networks, product development for financial institutions, process mapping, credit analysis and financial management. She is also part of the expert faculty at that Helix Institute of Digital Finance and has delivered agent network (Core Agent Network Accelerator) and product development (Product Development Accelerator) trainings to varied digital financial practitioners.