Financial Inclusion in Action

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Blankets and wine for financial inclusion – Beyond digital access

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Is registration for mobile accounts (wallets) really enough? What is an ideal measure of financial inclusion? The Alliance for Financial Inclusion (AFI) defines a core set of indicators for measuring financial inclusion. The first dimension is access to the services and products that formal financial institutions offer. Yet to achieve meaningful access, we have to… Continue reading

The white spaces of the digital divide: 3G+ haves and have-nots

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In previous blogs, we discussed the seven key drivers of digital exclusion in emerging markets. This one examines the implications of the observation that in most rural villages, the infrastructure to support fintech, agtech, healthtech or any other form of “tech” remains inadequate. This is because these ‘techs’ depend on users being able to access… Continue reading

Enhancing Education Finance: A Perspective of the Financial Journey of Low- to Medium-Cost Private Primary Schools in Kenya

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The chatter and sounds of students playing in the school ground echoes in the distance. Peter, the school owner, looks at the children through his office window with pride. It seems like just the other day when he resigned from employment as a teacher to establish his own school. To finance the start-up, he used… Continue reading

Catalysing Digital Financial Services Through School Fees Payments

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With a big smile on his face, Timothy can’t help but show his friends and family, the newest feature of his mobile phone. When people ask him the reason, he proudly says “You know what I have done using this? I have paid school fees for my daughter Jessy, right from the comfort of my… Continue reading

Myths Busted, New Evidence Generated: ANA India Wave II Study has a Lot to Tell – Stay Tuned

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As we gear up to unveil the second edition of MicroSave’s acclaimed Agent Network Accelerator (ANA) programme, here is a quick look into what ANA findings have in store for readers this year. The key themes of Wave II of ANA India include: prevalence of interoperability and its effects on agent viability; questions surrounding the… Continue reading

DFS Customer Development Opportunities in Nigeria

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Customer development is a fundamental requirement for any business. In digital financial services (DFS), we can view customer development as a journey that comprises customer discovery, customer captivation, and appropriating value. Customer discovery involves finding out about potential customers, and understanding whether existing solutions are able to meet their needs. Customer captivation entails continuously sustaining… Continue reading

Third-Party Agent Network Managers: The Missing Element in Indonesia’s DFS Sector

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This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia survey. It elaborates on one of the key recommendations of the ANA survey which is to allow third parties to set up and manage agent networks. The first blog “A First Look at… Continue reading

Chartbuster Fintech Blogs from our Library – 2017

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Readers and leaders! More than ever, the world is banking on fintech to accelerate the pace of financial inclusion at the base of the pyramid. Countries around the world have been working on aspects of digital identity, simplified user interfaces, and government–people partnerships to bring financial inclusion to the unbanked. In 2017, MicroSave published a… Continue reading

The Clear Blue Water on the Other Side of the Digital Divide

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In the recent MasterCard Foundation Symposium on Financial Inclusion in Accra, I was asked to participate in a debate, arguing for the proposition that “disruptive innovation is no longer relevant to the needs of the poor.” Not easy for someone who has been deeply involved with optimising the delivery of digital financial services (or electronic banking as… Continue reading

Smart Electronic Ticketing for Public Transport

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We met Kinnee at one of the Vodafone e-ticketing roadshows. She, like other Fijians, had queued up at the Vodafone canopy to get her eTransport card. This digital card has been designed to replace the existing cash-based fare collection system across buses in Fiji. There was something that made Kinnee’s case particularly interesting – she… Continue reading