Financial Inclusion in Action

Read, Share, and Discuss

Chartbuster Fintech Blogs from our Library – 2017

Header3c

Readers and leaders! More than ever, the world is banking on fintech to accelerate the pace of financial inclusion at the base of the pyramid. Countries around the world have been working on aspects of digital identity, simplified user interfaces, and government–people partnerships to bring financial inclusion to the unbanked. In 2017, MicroSave published a… Continue reading

The Clear Blue Water on the Other Side of the Digital Divide

Header3c

In the recent MasterCard Foundation Symposium on Financial Inclusion in Accra, I was asked to participate in a debate, arguing for the proposition that “disruptive innovation is no longer relevant to the needs of the poor.” Not easy for someone who has been deeply involved with optimising the delivery of digital financial services (or electronic banking as… Continue reading

Smart Electronic Ticketing for Public Transport

Header3c

We met Kinnee at one of the Vodafone e-ticketing roadshows. She, like other Fijians, had queued up at the Vodafone canopy to get her eTransport card. This digital card has been designed to replace the existing cash-based fare collection system across buses in Fiji. There was something that made Kinnee’s case particularly interesting – she… Continue reading

Foresight in a FinTech Forest – Financial Technology Drives a Digital Banking Response

Header3c

We’ve reached an inflexion point in banking, more pronounced and more fundamental than any which has preceded. The financial technology (FinTech) revolution promises dramatic improvements in customer experience and fundamental changes in how banking is informed and how it is conducted.  Financial institutions must make critical choices if they are to compete in the new… Continue reading

More Than Hygiene – Improving Agent Network Performance to Maximise Profitability

Header3c

Over the last four years, as part of the Agent Network Accelerator (ANA) project, we have interviewed more than 34,000 agents from over 40 leading providers of digital financial services (DFS) across 11 countries in Asia and Africa. So what did we learn? Agent Dedication and Exclusivity is Declining We see a general trend towards… Continue reading

Give us Some Credit! Meet the Digital Borrowers in Kenya

Header3c

It is 3 am in Nairobi. The city, known for its vibrant nightlife, is wide awake. Entertainment spots in the bustling capital of Kenya overflow as the night goes on. The streets are a sea of activity, filled with pleasure-seekers. Interestingly, it is between 3 am and 5 am that a third of all the… Continue reading

How Can Providers Make Digital Credit More Profitable?

Header3c

Many commentators have raised concerns about the interest rates charged for digital credit. And, given that the entire process is automated and dependent on computer algorithms rather than expensive human intervention and analysis, this seems reasonable. On the face of it, it is strange that the interest rates charged for digital credit should be closer… Continue reading

Setting Digital Credit Right – Is it Time For a Major Re-think?

Header3c

MicroSave’s Graham Wright expertly highlighted a worrying trend in an article on digital credit published in January 2017. His article highlights the fact that negative listing is shutting out millions of users from accessing microlending services. This, in turn, has affected financial inclusion. Mr Wright estimates that around 2.7 million people in Kenya – around 10%… Continue reading

Digital Credit – Have We Not Been Here Before With Microfinance?

Header3c

I worry that I may be getting old and cynical; but I am quite sure I’m suffering déjà vu. As we continue to celebrate the important breakthrough that digital credit provides in efforts to lend to the poor, I cannot help myself comparing it with microfinance. The parallels are clear to see: Insufficient emphasis on… Continue reading

Redefining Retail Banking – Agency and Beyond

Header3c

Agency banking offers the prospect of much greater access to financial services for large numbers of currently unbanked or underbanked individuals – through financial institutions rolling out financial services using third party agents. However, agency banking is simply the latest element in a much wider technology-driven revolution in banking. Technology is redefining banking across the… Continue reading