Financial Inclusion in Action

Read, Share, and Discuss

Top Blogs in Financial Inclusion – Pick your favourite

Header3c

Disseminating knowledge to aid sectoral growth has always been a critical aspect of our work. In the year 2015, we continued to accentuate our efforts to reach out to the readers with best of our research work, our evaluation of industry developments and published over 31 blogs. Here are our top viewed blogs: Over the… Continue reading

Role of Bank Mitrs in Direct Benefit Transfer Ecosystem: Are Banks and Government Ignoring Their Brand Ambassadors?

Header3c

The direct benefit transfer (DBT) programme is an important and far-reaching initiative of the Government of India. The successful rollout of DBTL (DBT for subsidy transfer of domestic LPG) could save Rs. 7,700 crore (USD 1.167 billion) for the government. This is about 38% of subsidy budget of Rs. 20,000 crore (USD 3.01  billion) for… Continue reading

Embracing A Market-led Approach To Developing Product Concepts

Header3c

According to the World Bank’s Global Financial Inclusion Database, more than 2.5 billion adults do not have an account at a financial institution. Among the many factors that are responsible for this high level of financial exclusion, poor design of financial products is key. Why, then, is it so difficult to design financial services for… Continue reading

The Bricks and Mortar of Agent Networks: Training and Support in India

Header3c

While the first blog in this series explained how Indian Government mandates have determined the current character of the digital finance services (DFS) market in India, this blog is more forward looking, focusing on addressing issues of agent training and support.  The 2015 ANA India data shows that these are areas where providers are struggling, and are therefore also opportunities… Continue reading

Are the $2 Billion Annual Savings Arising from PAHAL Real?

Header3c

The Ministry of Petroleum and Natural Gas (MoPNG), Government of India announced its ambitious “Direct Benefit Transfer for Liquefied Petroleum Gas (DBTL)” programme on January 1, 2013. The programme had two key objectives: i) limiting subsidy outlay through de-duplication; and ii) achieving efficiency in payment transfers. Aadhaar, the unique identification system was the backbone of… Continue reading

Training, Monitoring & Support – Necessary Or An Opportunity To Cut Costs?

Header3c

While only 27% of agent network managers receive good support and involvement from the banks for which they are providing services, another 55%  do say that they receive moderate support, as per MicroSave’s recent State of the Industry Report 2015 on India note. The India 2015 ANA survey results enable us to understand this further by… Continue reading

Digital Financial Inclusion In India – A Long Road To Take-Off?

Header3c

The history of India’s efforts to achieve digital financial inclusion has been diverse, but largely top-down. These efforts have produced a mixture of RBI regulations and advices for banks, and government policies and directives. Most recently, the RBI provided guidelines for differentiated banks (Payments and Small Finance Banks) specifically designed to deepen outreach and enhance… Continue reading

Small Finance Banks – Are You Ready? The Opportunities and Challenges

Header3c

Small Finance Banks reiterate the Reserve Bank of India’s commitment to achieve financial inclusion by supporting the development of institutions that offer innovative ‘high technology, low-cost operations’ driven financial services. Key highlights of Small Finance Banks Small Finance Banks (SFBs) shall primarily undertake basic banking activities including acceptance of deposits and lending credit to unserved… Continue reading

Agent Networks In India – How Mandates Have Influenced the Landscape

Header3c

There is a key difference in how the Digital Financial Services (DFS) market in India has evolved when compared to other countries. While in most countries the expansion of DFS along with agent networks has been driven by profit, the growth of DFS in India has essentially been the result of government mandates. The mandates… Continue reading

Designing an Effective User Interface for USSD: Part 1

Header3c

Suraj is an illiterate migrant from Muzzafarpur (Bihar) who works at a construction site in Delhi. He has recently opened a mobile wallet with a leading mobile network operator (MNO) in India. When we met him, his primary concern was – “How would I use my (mobile money) account, when I don’t even know where… Continue reading