Financial Inclusion in Action

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The Digital Transformation: Four Opportunities and Three Threats for Traditional Financial Institutions

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In 2010, Equity Bank called in MicroSave to help with their digital transformation. Today more than 97 percent of Equity Bank’s transactions in Kenya are conducted outside their branch network, and more than 70 percent are self-initiated by their clients on mobile phones. Can you imagine what that does to their cost structures? The International… Continue reading

Blankets and wine for financial inclusion – Beyond digital access

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Is registration for mobile accounts (wallets) really enough? What is an ideal measure of financial inclusion? The Alliance for Financial Inclusion (AFI) defines a core set of indicators for measuring financial inclusion. The first dimension is access to the services and products that formal financial institutions offer. Yet to achieve meaningful access, we have to… Continue reading

Winter is coming: Managing the digital onslaught

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In the previous blog of this series, we discussed the changing nature of the financial services industry. We talked about how digital disruption has had an impact on traditional financial institutions. In this blog, we discuss how the incumbents can bring about a digital transformation to utilise the disruptive power of technology and innovation. Traditional… Continue reading

Winter is coming: Digital disruption and its impact on the financial services industry

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The financial services industry is changing rapidly. A convergence of technology with finance, which, in turn, resulted in the emergence of FinTechs, has been changing the very fundamental nature of the financial industry. Apart from technology, demographic and cultural shifts continue to alter the financial services value chains. Traditional financial institutions are losing their market… Continue reading

Fintechs for LMI segments – Tapping the untapped

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In our first blog in this series, we highlighted how the low- and middle-income (LMI) segments in India present immense opportunities for ecosystem players.  To read our report on the fintech landscape in India, click here   To know more about the Financial Inclusion Lab and to apply, click here These players may include fintechs,… Continue reading

Fintechs for LMI segments – Demystifying myths and delving into realities

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In our previous blog in this series, we presented recent trends in the fintech space in India. In that blog, we also defined the low- and middle-income (LMI) segments and examined the challenges that fintechs and investors face in catering to these segments.  To read our report on the fintech landscape in India, click here… Continue reading

Fintechs for LMI segments – What’s the intricate puzzle?

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In 2017, J.P.Morgan commissioned MicroSave and IIM Ahmedabad's Centre for Innovation Incubation and Entrepreneurship (CIIE) to undertake a study on the fintech  landscape in India. This comprehensive study focused on the low- and middle-income (LMI) segments in the country. The research team consulted over 60 stakeholders spread across various industries, institutions, leadership levels, and geographies.… Continue reading

Mobile internet access – the next frontier for ‘Tech’

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The ‘tech’ revolution depends on internet access The tech revolution is being heavily promoted as the answer to many of the development challenges with which we have been struggling for so many years. These advanced tech solutions can potentially address pressing issues related to financial, agricultural, educational, health, and enterprise sectors, among others. The vast… Continue reading

The white spaces of the digital divide: 3G+ haves and have-nots

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In previous blogs, we discussed the seven key drivers of digital exclusion in emerging markets. This one examines the implications of the observation that in most rural villages, the infrastructure to support fintech, agtech, healthtech or any other form of “tech” remains inadequate. This is because these ‘techs’ depend on users being able to access… Continue reading

The Potential for Technology-backed Remittance Solutions in Malaysia

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Borhan is a Bangladeshi migrant employed at a bottling plant in the suburbs of Kuala Lumpur. He earns MYR 1,400 (~USD 334) each month. After covering his basic living expenses, Borhan is able to save MYR 750 (~USD 179) approximately. He remits this money to support his family back home in Dhaka. He uses informal… Continue reading