Financial Inclusion in Action

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Financial Inclusion and New Product Development — What Should Guide Us?

The answer is, of course, customer needs. Customers’ knowledge and perceptions about the financial services on offer—plus any challenges in accessing these services—are the other two major guiding factors. With all this in mind, any service provider can develop and then modify successful products. Easy to outline in a very short paragraph, easy to comprehend,… Continue reading

The Mor Committee – Giving Credit Where Credit Is Due (Part-II)


Priority Sector Lending (PSL) and Credit Pricing   The Mor Committee on “Comprehensive Financial Services for Small Businesses and Low Income Households has also made a number of suggestions related to the priority sector lending (PSL). The Committee recommends raising the overall PSL requirement to 50% of adjusted net bank credit (ANBC) or credit equivalent… Continue reading

The Mor Committee – Giving Credit Where Credit Is Due (Part I)


The Role of Non Bank Financial Companies (NBFCs) The Mor Committee on “Comprehensive Financial Services for Small Businesses and Low Income Households”  has recommended some very bold, as well as several transformational steps, to reconfigure the delivery of credit to the ‘un-served’ and ‘under-served’ in India. In this blog we analyse some of the recommendations… Continue reading

A Big Step Forward in India’s Financial Inclusion Deliberations

(This guest post is originally published at IFMR Trust). India faces a major financial exclusion challenge. According to the 2011 World Bank Global Findex Survey, only 35% of Indian adults have access to a formal bank account and 8% borrowed formally in the last 12 months. The Reserve Bank of India (RBI) Committee on Comprehensive… Continue reading

The Mor Committee Report – Will Payment Banks Be Revolutionary or Evolutionary?


One of the more debated aspects of the Mor Committee’s report on “Comprehensive Financial Services for Small Businesses and Low Income Households” is the proposal for the new class of banks, in particular the “Payments Banks”. While it is probably a stretch to assert that this is an “incremental step” from the existing (Pre-Paid Instrument… Continue reading

A Government to Person (G2P) Payment Delivery Agent in India: At Heart and In Practice


This blog highlights the tasks of a CSP and the stages involved to make G2P payment delivery to the last mile – right from their (CSP) recruitment to final payment. It also suggests a few improvements recommended by CSPs. Aalia begum and Aasia begum have been working as Customer Service Providers (CSPs) for the past… Continue reading

Insights from the Field: Financial Capability via Listening & Learning

Here is what we already know: most people at all income levels learn more from their first-hand experience with various financial services (formal and informal) than from “expert” or outside advisors. And sharing that learning with immediate friends, colleagues, and family carries more trust and has more impact than any brochure or video or special… Continue reading

Can India Achieve Financial Inclusion Without the Mobile Network Operators?


India is attempting to create financial inclusion using direct benefit transfers as the flywheel that turns the engine of an electronic payment system, the creating volumes and interoperability necessary for real financial inclusion. Currently volumes at rural agents are simply not adequate – resulting in very low commissions and debilitating levels of agent churn. Furthermore,… Continue reading

Financial Inclusion Just Became More Inclusive…Maybe

On 22 February, the Reserve Bank of India (RBI) announced that companies from any business sector will be allowed to seek a banking license. A strong part of the rationale behind this controversial and surprising move from India’s generally conservative central bank and regulator is the need to bring more banking services, more efficiently and… Continue reading