Financial Inclusion in Action

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The Better Service Agents Provide, The More Business They Do

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One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the Harvard Business School to dig deep into the data that is being collected and some of the initial findings are quite interesting. Specifically, agents… Continue reading

Can India Achieve Financial Inclusion Without the Mobile Network Operators?

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India is attempting to create financial inclusion using direct benefit transfers as the flywheel that turns the engine of an electronic payment system, the creating volumes and interoperability necessary for real financial inclusion. Currently volumes at rural agents are simply not adequate – resulting in very low commissions and debilitating levels of agent churn. Furthermore,… Continue reading