Financial Inclusion in Action

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Making Digital Financial Services Relevant – Part 3


Some Design Ideas and Principles to Make Digital Financial Services Relevant Across the globe, there is an exponential growth in the adoption of technology and digital tools. Technology enabled advancements including smartphones, social media adoption and data usage are increasingly penetrating the mass market, in India as elsewhere. This is further accentuated by the ever-declining… Continue reading

Making Digital Financial Services Relevant – Part 2


How do People Manage their Money? In part 1 of this blog series we looked at the customer profile for digital financial services. In this blog, we explore the mechanisms used by customers for managing money and the key drivers for adoption of these mechanisms. This blog post borrows quite heavily from Money Resolutions, A Sketch… Continue reading

Making Digital Money More Relevant, More Often – Part 1


Who are the Customers? Adoption of digital financial services are growing year on year, across most developing country markets. GSMA, in its 2014 State of the Industry Report, states that mobile money is now present in 89 out of 135 markets, and in 16 countries the number of mobile money accounts exceeds the number of… Continue reading

Kenya Moves Beyond M-PESA


Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA. However, data just released from The Helix Institute of Digital Finance shows that this now seems to be changing, which is exciting to watch, and also important understand. In 2013, The… Continue reading

The Better Service Agents Provide, The More Business They Do


One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the Harvard Business School to dig deep into the data that is being collected and some of the initial findings are quite interesting. Specifically, agents… Continue reading

Can India Achieve Financial Inclusion Without the Mobile Network Operators?


India is attempting to create financial inclusion using direct benefit transfers as the flywheel that turns the engine of an electronic payment system, the creating volumes and interoperability necessary for real financial inclusion. Currently volumes at rural agents are simply not adequate – resulting in very low commissions and debilitating levels of agent churn. Furthermore,… Continue reading