Tag: Agent networks
Customer Protection in Indian Digital Financial Services: Part 1: Recourse
The blog describes the status of customer protection practices embedded into digital financial service offerings in India.
Mar 15, 2018
Benchmarking Training and Support by Agent Network Management Model
Adequate training and on-going support are crucial to the success of an agent network. Third paper from the Agent Network Accelerator Capstone Paper series analyses the three Agent Network Management models.
Mar 8, 2018
Measuring Risk in Agent Networks – What Risks Are Inherent in Agency Business and How to Track Them
The second paper from the Agent Network Accelerator Capstone Paper series describes the types of risks inherent in agent networks based on research conducted over two waves of the ANA surveys in 11 countries.
Mar 6, 2018
Agent Network Accelerator Research – India Country Report
The Agent Network Accelerator (ANA) is a four-year research project implemented in 11 focus countries. MicroSave and the Helix Institute of Digital Finance present valuable insights on the agent network model in India and provide recommendations for developing sustainable agent networks in the country.
Feb 14, 2018
Aakash Mehrotra, Akhand Tiwari, Karthick Morchan and Mimansa Khanna
Myths Busted, New Evidence Generated: ANA India Wave II Study has a Lot to Tell – Stay Tuned
The blog presents highlights from the Agent Network Aceellerator Wave II Research.
Feb 9, 2018
Third-Party Agent Network Managers: The Missing Element in Indonesia’s DFS Sector
This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia survey
Jan 29, 2018