Financial Inclusion in Action

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Mobile Money Merchant Payments – What does the Future Hold?

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In October 2012, GSMA MMU asked the burning question; ‘Can mobile money work for merchant payments?’ Across the developed world cards are being swiped, dipped or waved to pay for everyday purchases, but the question remains if mobile money can, or will, have the same levels of usage in the developing world. Currently mobile money providers have… Continue reading

Choosing An Agent Management Model

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One important question service providers have to ponder prior to entering the market is the agent hierarchy structure. Adopting a model which fits the market will save time, and money, and reduce stress levels for Senior Executives! The three models below illustrate the most common options available for service providers: The Direct Agent Hierarchy Model enables the… Continue reading

Agent Network Evolution: From License to Live

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When the champagne bottle is popped for the successful launch of a digital financial service (mobile money/ agent banking) agent network, nobody – hopefully, with the exception of the agent network manager (ANM) – seems to appreciate the efforts behind ensuring the product launch is premised on an immediate start in transactions.  This is paramount… Continue reading