Financial Inclusion in Action

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Consumer Protection in the Digital Age

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Why does consumer protection matter? In November 2017, in Can Fintech Really Deliver On Its Promise For Financial Inclusion?, we noted, “It is quite clear that till date, the regulatory environment and consumer protection provisions remain too weak to secure the poor. Many have already lost money in basic money transfer transactions. Millions are negatively… Continue reading

Fintechs for LMI segments – Tapping the untapped

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In our first blog in this series, we highlighted how the low- and middle-income (LMI) segments in India present immense opportunities for ecosystem players.  To read our report on the fintech landscape in India, click here   To know more about the Financial Inclusion Lab and to apply, click here These players may include fintechs,… Continue reading

Fintechs for LMI segments – What’s the intricate puzzle?

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In 2017, J.P.Morgan commissioned MicroSave and IIM Ahmedabad's Centre for Innovation Incubation and Entrepreneurship (CIIE) to undertake a study on the fintech  landscape in India. This comprehensive study focused on the low- and middle-income (LMI) segments in the country. The research team consulted over 60 stakeholders spread across various industries, institutions, leadership levels, and geographies.… Continue reading

Mobile internet access – the next frontier for ‘Tech’

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The ‘tech’ revolution depends on internet access The tech revolution is being heavily promoted as the answer to many of the development challenges with which we have been struggling for so many years. These advanced tech solutions can potentially address pressing issues related to financial, agricultural, educational, health, and enterprise sectors, among others. The vast… Continue reading

Indonesia’s experiment with digitising food subsidy payments: The story so far

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Background of government-to-people (G2P) payments in Indonesia   Indonesia has embarked on an ambitious programme to digitise all social assistance payments in the country by 2019. In 2017, one of the largest social assistance programmes, Raskin, was digitised and moved to cash transfers. The new, cash-based programme has been renamed Bantuan Pangan Non Tunai (BPNT).… Continue reading

Lessons from the Digitisation of Government to Person (G2P) Programmes in India

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The Government of India spends about USD 71 billion every year on various G2P welfare programmes on food, fertiliser, fuel (liquefied petroleum gas (LPG) and kerosene), health, pensions, rural employment etc.    Direct Benefit Transfer (DBT) in G2P programmes is a major reform initiative launched by the Government of India on 1st January, 2013. Its… Continue reading

The Potential for Technology-backed Remittance Solutions in Malaysia

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Borhan is a Bangladeshi migrant employed at a bottling plant in the suburbs of Kuala Lumpur. He earns MYR 1,400 (~USD 334) each month. After covering his basic living expenses, Borhan is able to save MYR 750 (~USD 179) approximately. He remits this money to support his family back home in Dhaka. He uses informal… Continue reading

The Agent Profitability Conundrum in India – Time for Differentiated Agents?

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  Recent research from MicroSave suggests that although agents report their dissatisfaction as high, dormancy or dropouts are still relatively low at 20%. The low dormancy or dropouts are potentially due to the following factors:    1. Hope – agents believe that the national financial inclusion drive (PMJDY) will increase the volume of business;  2.… Continue reading

India Needs More Women Business Correspondent Agents

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The 2018 budget of the Government of India has taken a number of initiatives to empower women in the country. These include increased gas connections through subsidies to 80 million women under the Pradhan Mantri Ujjwala Yojana (from the earlier 50 million) and a 37% increase in loans to women Self-Help Groups (SHGs).  These initiatives… Continue reading

Indian DFS landscape is changing: Insights from State of the Agent Network India, 2017 (ANA) Wave II Research

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MicroSave recently published its ‘State of the Agent Network, India 2017’ report based on our Agent Network Accelerator (ANA) Wave II research. We conducted the research in 2017, based on a nationally representative sample of 3,048 business correspondent agents. The 2017 India report proposes a significant shift from Wave I in 2015.    The report… Continue reading