Financial Inclusion in Action

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The Agent Profitability Conundrum in India – Time for Differentiated Agents?

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  Recent research from MicroSave suggests that although agents report their dissatisfaction as high, dormancy or dropouts are still relatively low at 20%. The low dormancy or dropouts are potentially due to the following factors:    1. Hope – agents believe that the national financial inclusion drive (PMJDY) will increase the volume of business;  2.… Continue reading

Indian DFS landscape is changing: Insights from State of the Agent Network India, 2017 (ANA) Wave II Research

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MicroSave recently published its ‘State of the Agent Network, India 2017’ report based on our Agent Network Accelerator (ANA) Wave II research. We conducted the research in 2017, based on a nationally representative sample of 3,048 business correspondent agents. The 2017 India report proposes a significant shift from Wave I in 2015.    The report… Continue reading

Direct Benefit Transfer (DBT) in Fertiliser – Towards an Efficient Fertiliser Distribution System

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Forty-eight-year-old Devashekhar cultivates paddy twice a year. A resident of Guntur district in Andhra Pradesh, India, Devashekar purchases between 300 and 350 kg of fertiliser from retailers in his village. He is among many farmers who have now started to pay market price for fertiliser. “There has been a reduction in overcharging by retailers as… Continue reading

Can Instant Messenger Disrupt the Digital Payments Market in India?

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What’s up with WhatsApp? Have you ever wondered about the idea of sending anything other than photos, emojis, videos and web links through popular instant messenger (IM) apps to your friends? Have you ever wanted to send money to a friend instantly when she reminds you about the bill that you were supposed to split,… Continue reading

Leveraging Fintech to Achieve Financial Inclusion in Indonesia

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Click here to read the blog in Bahasa Indonesia “Fintech” – an intersection of financial services and technology – is taking the traditional financial world by storm. Indonesia is no exception, with a fast-evolving ecosystem that includes a host of financial services offered by new generation fintechs. The diagram below, by no means exhaustive, highlights a… Continue reading

Re-thinking MFI Operations using Mobile Technology

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In Indonesia, microfinance is offered by a variety of institutions, namely credit and savings cooperatives, BPRs/rural banks, venture capital firms, rural branches of commercial banks and informal village banking institutions. Despite this, only 36% of the total population above 15 years of age has access to formal financial services. This indicates that there is a… Continue reading

Can Self-Service Channels Be The Next Frontier Of Financial Inclusion?

Information and communications technology (ICT) infrastructure in India has made rapid strides in the last decade.  It has been estimated that a 10% increase in broadband connectivity leads to a 1.38% increase in the Gross Domestic Product (GDP)1. While urban India has witnessed an exponential growth in mobile and internet access, rural India is lagging behind.… Continue reading

Indonesia: The Quiet before the Storm

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Last year, The Helix Institute discussed the importance of focusing on the “Launchpad Stage” before rolling out a DFS deployment. The Launchpad Stage is the developmental phase which concentrates on identifying a value proposition in the market, defining an anchor product, designing processes, structuring management, streamlining protocols and crafting a marketing and communications strategy. In Nigeria, providers… Continue reading

Lessons from Informal Financial Systems: Indonesian Perspective

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Over the past few years MicroSave has conducted several research studies in Indonesia[1] to understand the household level financial ecosystem. Through focus group discussions (FGDs) and participatory rapid appraisal (PRA) tools, we gained insights on access to, and use of, financial products in communities across Indonesia. This blog focuses on the role of informal institutions… Continue reading

Draft Branchless Banking Regulations in Indonesia – A Review

The Government of Indonesia has been proactive in its efforts to extend formal financial access to the unbanked and under-banked sections of the society. The release of draft regulations on branchless financial services for financial inclusion by Otoritas Jasa Keuangan (OJK – the financial services authority that regulates and supervises financial services activities in banking,… Continue reading