Financial Inclusion in Action

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Direct Benefit Transfer (DBT) in Fertiliser – Towards an Efficient Fertiliser Distribution System

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Forty-eight-year-old Devashekhar cultivates paddy twice a year. A resident of Guntur district in Andhra Pradesh, India, Devashekar purchases between 300 and 350 kg of fertiliser from retailers in his village. He is among many farmers who have now started to pay market price for fertiliser. “There has been a reduction in overcharging by retailers as… Continue reading

Progress and Challenges with KYC and Digital ID

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Based on great inputs and discussions from Amrik Heyer, FSD Kenya, Stephen Mwaura, former Head of Payments, Central Bank of Kenya, Uma Shankar Paliwal, Former Executive Director, RBI, Dennis Njau, Head of Channels, Kenya Commercial Bank, Gang Chai, Payment Policy Manager, Central Bank of Nigeria, and Johnah Nzioki from Eclectics. “Identification provides a foundation for… Continue reading

Addressing the Soil Health Crisis in India

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The Green Revolution, probably the greatest achievement of post-independence India, heralded an era of food sufficiency riding on the use of chemical fertilisers. Now, 50 years on, soil health is rapidly declining. There is ample evidence to show that indiscriminate use of fertilisersis the major cause of deteriorating soil health. Indian farmers apply around 66… Continue reading

Can Instant Messenger Disrupt the Digital Payments Market in India?

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What’s up with WhatsApp? Have you ever wondered about the idea of sending anything other than photos, emojis, videos and web links through popular instant messenger (IM) apps to your friends? Have you ever wanted to send money to a friend instantly when she reminds you about the bill that you were supposed to split,… Continue reading

The Four Zones: A Missing Chapter in the Financial Inclusion Guidebook

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As of March 24, 2017, a little more than 9 million dormant PMJDY accounts were frozen, because the account holders had not transacted in over a year. A great deal of effort has gone into government initiatives to increase financial inclusion, but perforamance indicators such as dormancy in the PMJDY accounts is a reason for… Continue reading

Learnings from Cash Economy for DFS Providers

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Shakuntala is a 48-year old housewife, staying with her husband, two sons, their wives and a grandson in Siswan village, Varanasi. Her husband manages all the household expenses. In his absence, she goes to buy groceries at times. She, however, is solely responsible for purchasing clothes and jewellery for all the family members during the… Continue reading

Lessons from Orality for Digital Financial Services Development

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At 6:30 a.m.,in a busy wholesale vegetable market on the outskirts of Varanasi, Shanti Devi is haggling with the wholesale vendor of cauliflower. The price is negotiated at ₹300 a sack. Shanti takes out two ₹500 currency notes from her batua (cloth purse) and hands it to the vendor for two sacks. The vendor hands… Continue reading

Learning from (and about) India´s Emerging Digital Money Grid

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  The Government of India has embarked on a remarkable path to connect all its citizens onto a digital platform through which they can, in real-time, confirm their identity, financially transact with anyone else, and store relevant documentation in natively digital format and consent to it being shared digitally with others (for instance, to support… Continue reading

Will Mobile Network Operators Make It As Payments Banks?

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Of the remaining eight provisional Payments Bank licensees, four involve mobile network operators (MNOs): Airtel, Idea, Vodafone, and Reliance Jio.    This is not surprising, since successful Payments Banks will require a large footprint to serve a massive customer base, as it will be a volume game. MNOs’ existing customer base and extensive agent networks… Continue reading

Can Payments Banks Survive?

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The news that three of the provisional licensees, Cholamandalam Distribution Services, Dilip Shanghvi and Tech Mahindra, have decided not to seek a full Payments Bank license, has caused much debate. The reasons for their withdrawal are varied – and not all necessarily based on the challenges posed by the underlying business model. Despite this, the… Continue reading