Financial Inclusion in Action

Read, Share, and Discuss

Insights from the Field: Financial Capability via Listening & Learning

Here is what we already know: most people at all income levels learn more from their first-hand experience with various financial services (formal and informal) than from “expert” or outside advisors. And sharing that learning with immediate friends, colleagues, and family carries more trust and has more impact than any brochure or video or special… Continue reading

Financial Education – Time for a Re-think?


Traditional financial education both in poor and rich contexts have taken a didactic, class-room based approach to conveying analytical financial concepts like budgeting, saving, managing debt, and calculating interest rates. We need to re-think the process of financial education to merge it with product marketing, thus making it more relevant for customers and more cost-effective… Continue reading

Virtual Conference Session 3: Challenges of Index Based Microinsurance in South and South East Asia

Download link of reference document: Dear all, Good morning. After a healthy discussion yesterday on the role of index insurance in disaster management we move on to the next session on challenges faced by index insurance programmes across the globe. In this session we will discuss the predominance of basis risk, the reinsurance availability, subsidy… Continue reading

Virtual Conference Session 2: Trend of Index Based Insurance Products/Programmes in South and South East Asia

Download link of reference document: Good evening to all! Earlier, in the first session today, we discussed about the development of index insurance products and their emergence in South and South East Asia. We discussed how traditional insurance products have been unsustainable in countries. We also discussed about the role of Government in any index… Continue reading

Virtual Conference Session 1: Index Insurance and Disaster Insurance Development in South and South East Asia

Dear Participants, Welcome to the first session of the two day Virtual Conference on “Index Based Microinsurance for Disaster Risk Reduction”. In the first session, we will discuss about the development of index insurance in South and South East Asia (with special reference to the countries of focus, viz., India, Indonesia, Pakistan, Sri Lanka and… Continue reading

Reducing the vulnerability of grass-roots people in Papua New Guinea: Delivering microinsurance in a particularly challenging environment


Papua New Guinea (PNG) has one of the lowest insurance penetration rates in the world. According to Bank of Papua New Guinea less than 5% of PNG’s 7 million people have insurance of any kind. Nationwide Microbank (NMB), the South Pacific’s largest microfinance institution, and Pacific MMI, a leading national insurance company, have entered into… Continue reading

What about exploring situations?


In Finding the Right Job for Your Product, Clayton Christensen implies that customers may not use a product/service strictly for the benefit intended by those offering it; rather they are more often driven by their situation or a job they want to get done; and include the emotional elements such as fear, fatigue or frustration;… Continue reading

Financial Services That Poor People Want


Financial institutions trying to serve the mass market rarely seem to have the time to the conduct market research necessary to identify prospective clients’ real needs and aspirations. Many rely on “bath-tub product development” – product ideas developed on the basis of the senior management team’s experience and “gut instinct”, and often rolled out without… Continue reading

Research with a Roll of the Dice


Anyone who has spent even a little time asking people questions about money—how they spend it, how they save, how they plan ahead—already knows the responses do not always accurately reflect what’s happening in real life. For a lot of reasons. MicroSave has given a fair amount of thought as to how we might manage… Continue reading

Understanding Complex Human Financial Behaviour: Alternative Approaches


As we discussed in our earlier blog post, MetaMon project was an ambitious one. In the project we aspired to decipher the inherent thinking process that drives financial decision making of the poor. In MicroSave’s earlier research around financial lives, we realised that conversations about money often turn philosophical. This is because they revolve around… Continue reading