Financial Inclusion in Action

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Leveraging Fintech to Achieve Financial Inclusion in Indonesia

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Click here to read the blog in Bahasa Indonesia “Fintech” – an intersection of financial services and technology – is taking the traditional financial world by storm. Indonesia is no exception, with a fast-evolving ecosystem that includes a host of financial services offered by new generation fintechs. The diagram below, by no means exhaustive, highlights a… Continue reading

Offline Payment Acceptance: A Puzzle and an Opportunity

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As Indians, we love cash, which is fungible and provides instant gratification – allowing us to buy anything across the country. Cash speaks one language, does not discriminate, and provides a seamless experience!   RBI estimates that 96% of all the retail transactions in the country are conducted using cash, leaving only about 4% payments… Continue reading

JAM – Using (Jan Dhan) Bank Accounts, Aadhaar and Mobiles to create new products and services, and new ways of doing things

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Jan Dhan Yojana, Aadhaar and Mobile or ‘JAM’ are creating a buzz in financial inclusion space, not only in India but across the world. JAM has been jamming newsrooms and social media after being coined in the Economic Survey 2015 and the Union Budget 2015.    The JAM trinity is seen as an important tool… Continue reading

Burgeoning ‘Typhoons’ in Digital Financial Services

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Typhoons are great engines of destruction. When a typhoon makes landfall it often produces a devastating storm surge that destroys everything in its path without mercy. The best defence against a typhoon is an accurate forecast that gives people time and means to get out of its way. It is therefore prudent to watch, watch… Continue reading

Financial Capability and Indian Digital Financial Services

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The World Bank Institute highlights that behavioural change with regard to financial capability is a non-linear process and requires more than receiving compelling information. For an evolving channel like DFS, which has several models of service delivery, this brings its own set of challenges. For DFS to be used to its full potential, it is… Continue reading

Customer Vulnerability, Trust and Risk in Indian Digital Financial Services

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Qualitative research done as a part of MicroSave’s study for the Omidyar Network on customer production, risk and financial capability in India shows that customers’ perceptions of banking or financial transactions are still focused on brick and mortar based services. DFS providers have not done enough to change the customer’s perception and gain trust. The… Continue reading

PMJDY Bank Mitr Assessment: The Supply-Side Story

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Pradhan Mantri Jan Dhan Yojana (PMJDY) is now the world’s most successful financial inclusion scheme.  This blog highlights the supply-side findings (specifically focused on Bank Mitrs (BMs) or bank agents) of the final round of MicroSave’s PMJDY assessment (Wave III) conducted in December 2015.    The BM network is the backbone of PMJDY scheme. The… Continue reading

PMJDY: Milestones Reached, Yet Miles To Go – Customer Side Story Part 2

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In the first part of this blog, we discussed the demand-side findings of PMJDY Wave III survey conducted by MicroSave in December 2015. The blog highlights the positive impact of the PMJDY scheme on the financial behaviour of rural customers. Rural customers, including women, have enthusiastically contributed to the success of the scheme and have… Continue reading

PMJDY: Milestones Reached, Yet Miles to Go – Customer Side Story Part 1

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Pradhan Mantri Jan Dhan Yojana (PMJDY) is now the world’s most successful financial inclusion scheme. The scheme envisages universal access to banking facilities with at least one bank account for every household, in addition to access to credit, insurance, and pension facilities. As of March 15, 2016, the scheme has mobilised approximately INR 335 billion… Continue reading

Democratising Financial Services

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Sheetal, a 41 year-old widow, is a vegetable hawker and lives by herself in Mumbai. She wanted to expand her business by adding more stock and buying a new wheel-cart. She has a bank account, opened under the Prime Minister’s Jan Dhan Yojana. She could not avail credit from her bank for lack of any… Continue reading