Prabir Borooah is a Manager in MicroSave’s Digital Financial Services Domain- focussed on MNOs and Agent Networks. He has extensive experience in research and analysis, project management and stakeholder engagement. His areas of expertise include: Customer experience mapping, user interface evaluation, strategy and product development, institutional assessments and risk analysis, market research, channel design, process re-engineering, institutional branding, marketing and communications, pilot planning and roll-out support, monitoring and evaluation, developing analytical frameworks and policy analysis. Before joining MicroSave, Prabir served as the Policy Officer for the Joint Policy Advisory Group (JPAG). Prabir received his Post Graduate Diploma in Management from the Xavier Institute of Management, Bhubaneswar (XIMB) and his Bachelor’s degree in Commerce, with honours in accountancy and finance, from St. Xavier’s College, Kolkata.