Nitish Narain is a Senior Analyst in MicroSave’s Inclusive Finance and Banking domain. He has extensive experience gained through projects with banks, microfinance institutions, remittance companies, community-owned organisations and digital financial service providers in Bangladesh, India, Kenya and the Philippines. His work focuses on assisting clients to implement inclusive finance and digital financial services. This includes: strategic business planning, market research, product development, social performance management, internal audit and control, microfinance operations, delinquency management, agent network management, implementation and evaluation of DBT programmes, and channel satisfaction surveys and training.