Akshat Pathak is a Senior Analyst in MicroSave’s Digital Financial Services domain. He has close to five years of experience in financial services sector spanning across rural and inclusive banking to digital financial solutions. He has worked on projects with banks, mobile network operators (MNOs), microfinance institutions (MFIs) and government agencies in India and Kenya. His work includes: strategy and product development, institutional assessments and risk analysis, qualitative market research to understand customers’ needs, channel design, process re-engineering, institutional branding, marketing and communications, pilot planning and roll-out support, and loan portfolio audit.