Aakanksha Thakur is an Analyst in MicroSave’s Digital Financial Services - MNO and Agent Networks Domain. Her areas of expertise include: customer experience mapping, user-interface evaluation, institutional assessments and risk analysis, marketing and communications and qualitative research techniques. Aakanksha received her Post Graduate Diploma in Management from the Xavier Institute of Management, Bhubaneswar (XIMB) and her bachelor’s degree in Business Economics (Hons), in marketing and finance, from University of Delhi. She speaks English and Hindi.