Doreen Ahimbisibwe

Senior Analyst

Doreen Ahimbisibwe is a Manager in MSC's Banking and Financial Services domain. She is a development practitioner and trainer with experience of over a decade in microfinance and retail banking.. Her work includes promoting financial inclusion through supporting institutions in implementing digital financial solutions, conducting training on various subjects including implementation of client protection principles, conducting market research, behavioral research, and design and developing marketing and customer service strategies.

Posts by Doreen Ahimbisibwe

Benchmarking Training and Support by Agent Network Management Model

Adequate training and on-going support are crucial to the success of an agent network. Third paper from the Agent Network Accelerator Capstone Paper series analyses the three Agent Network Management models.

Mobile Banking Stumbles on Challenges in the Ugandan Market

Why Ugandan customers continue to queue up at banks when they can use mobile money? We discuss three reasons – high transaction costs, unreliable systems, and preference for human contact.

Bending the Rules for Better Customer Service is probably a Good Thing

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours that can be met within the bounds of mobile money system.